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  • REFUNDS
    Refunds Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you're approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
  • NO RESPONSIBILITY FOR DAMAGES CAUSED BY BAD WEATHER
    Risk of loss for any product ordered through this site will pass to you upon delivery of the product(s) to the carrier. For example, and without limiting the generality of the foregoing, we have no control over, and are not responsible for, weather-related damage occurring during transit of the product after shipment, such as, but not limited to , product breakage due to freezing.
  • NO RESPONSIBILITY FOR CUSTOMER DATA ENTRY ERRORS OR CUSTOMER ABSENCE
    We are not responsible for errors you make in order content, entry of delivery address, or if you are unavailable to receive the order. If your order is returned to us due to your input error or your absence at the time of delivery, we can reship your order at your expense. ​ If you choose to cancel your order after an instance of non-delivery, we will issue a refund minus the original shipping charges.
  • SHIPMENTS
    You will be responsible for paying your own shipping costs for returning your item. Shipping charges are non-refundable and we are not responsible for item(s) lost or damaged in transit for use.
  • RETURNS POLICY
    Our return policy covers 30 days from the day of purchase/invoice. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. Returns on warranties, repairs, defects are our responsibility. To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the product has been used and you are experiencing issues, full warranty support still applies. To complete your return, we require a receipt or proof of purchase. Items purchased during sales are not eligible for returns/refunds. Non-returnable items:gift certificates, sale items or listed individually on the item listing. There are certain situations where only partial refunds are granted: Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error. Refunds Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
  • MISCELLANEOUS TERMS AND CONDITIONS
    General conditions These terms and conditions govern the use of this site https://www.centreextranet.com/ . This site is the property of Center d’esthetics ExtraNet division of Groupe Limo Québec (2005) inc. By using this site, you indicate that you have read and understood the terms of use and that you agree to abide by them at all times. Type of site: e-commerce Intellectual Property: All content published and made available on this site is the property of Center d’esthetics ExtraNet and its creators. This includes images, texts, logos, documents, files downloadables and everything that contributes to the composition of this site. Acceptable use: As a user, you agree to use our site legally and not to use it to unlawful purposes, namely; - Violate the rights of other users of the site; - Violate the intellectual property rights of the owners of the site or any other third party to the site; - Acting in any way that could be considered fraudulent; If we believe that you are using this site illegally or in a way that violates the acceptable terms of use, we reserve the right to limit, suspend or terminate your access to the site. We also reserve the right to take any necessary legal measures to prevent you from accessing the site. Sales of goods and services: This document governs the sale of goods and services made available to you on our site. The goods we offer include; - Car detailing products The services we offer include; - Car detailing service The goods and services linked to this document are the goods and services that are displayed on our site when you access it. This includes all products listed, y including those that are out of stock. All information, descriptions or images that we provide on our goods and services are described and presented with the most high accuracy possible. However, we are not legally bound by these information, descriptions or images as we cannot guarantee the accuracy of each product or service we provide. You agree to purchase such goods and services at your own risk. Transport and delivery When you make a purchase on our site, you agree and acknowledge to provide a valid email and shipping address for the order. We reserve the right to modify, reject or cancel your order whenever necessary. If we are canceling your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that you is your responsibility to monitor your payment method. Although we aim to provide you with a accurate estimate of shipping times and costs, these may vary due to unforeseen circumstances.
  • DO YOU HAVE TECHNICAL OR PRODUCT QUESTIONS?
    No problem, give us a call, email or chat with our ''Any Questions?'' hotline at the bottom right. We will do our best to guide you in your projects.
  • HOW CAN I CONTACT YOU?
    You can call us at (418) 527-1010 or email infos@centreextranet.com for any questions or comment you may have. We take emails seriously and yours will be read. You can also chat with us instantly with the Chat Bubble '' Questions? '' when we are online.
  • CAN WE WAIT FOR OUR VEHICLE ON SITE?
    Yes we have a small waiting room with wifi.
  • PAYMENT METHODS
    We accept all major credit cards, as well as PayPal soon.
  • CAN I SHOW UP WITHOUT AN APPOINTMENT?
    All our clients must first make an appointment with us by phone or through our website.
  • LOCATION AND OPENING HOURS
    1240 Boulevard Charest O #105, Quebec, QC G1N 2E3, Canada Saturday 7:30 a.m.–4:30 p.m. Sunday Closed Monday 7:30 a.m.–4:30 p.m. Tuesday 7:30 a.m.–4:30 p.m. Wednesday 7:30 a.m.–4:30 p.m. Thursday 7:30 a.m.–4:30 p.m. Friday 7:30 a.m.–4:30 p.m. ​ infos@centreextranet.com ​ (418) 527-1010
  • WHERE DO YOU DELIVER?
    Across Canada!
  • WHERE DO YOU SHIP FROM?
    All shipments leave from the Extra Net center in Quebec, QC.
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